Industries

Customer Experience

Every channel. One experience.

For customer experience, TAP360 designs and builds the digital channels customers use every day: mobile apps, web portals, and digital experience platforms (DXPs) that deliver one consistent, personalized journey across every touchpoint.

Customer Experience · Brochure

Overview

Customers expect to start on one channel and finish on another without repeating themselves. We design the journey, build the mobile apps and web portals, and connect them to core systems through a DXP, so content, data, and services reach every channel from one place. Our experience building Drivexa.ai shapes how we deliver fast, intuitive apps and AI that personalizes each step.

What we deliver

01Mobile apps

iOS, Android, and cross platform apps built for speed and ease of use.

02Web portals

Customer, partner, and employee portals with secure single sign on.

03Digital experience platforms

Compose content, services, and personalization once and publish to every channel.

04Journey design and UX

Research, prototyping, and design systems in English and Arabic.

05Omnichannel integration

Connect apps and portals to core, CRM, and payment systems through APIs.

06Personalization and analytics

Use behavior and AI to tailor content and measure every journey.

How it works

Map the journey
Understand what customers do across every channel.
Design the experience
Prototype flows and a shared design system.
Build the channels
Apps, portals, and the DXP behind them.
Measure and improve
Track usage and refine with data.

Outcomes

One consistent experience across channels
Faster launch of new digital services
Higher adoption and engagement
A clear view of the customer journey

Who we work with

Banks and fintechs
Retail and e-commerce
Government and public services
Telecom and service providers